WE'RE ON IT!

This Agreement is made and entered into on a company registered at Office with under the laws of (hereinafter referred to as the “Agent”, which expression shall unless repugnant to the context, mean and include its successors, affiliates and permitted assigns) of the ONE PART;

TravelBullz (HK) LIMITED, a company incorporated in Hong Kong under license number 353630, having its office at 20/F, Champion Building 287-291, Des Voeux Road Central Sheung Wan Hong Kong through its duly authorised representative (hereinafter referred to as “TravelBullz”, which expression shall unless repugnant to the context, mean and include its successors, affiliates and permitted assigns) of the OTHER PART.

The Parties hereinafter shall collectively be referred to as “Parties” and individually as “Party”.

WHEREAS Agent is engaged in the business of tours and travel and is a one-stop-travel-shop that offers the broadest selection of travel products, services and travel consultancy support;

AND WHEREAS TravelBullz is a Destination Management Company distributing travel related products online to the travel trade worldwide.

AND WHEREAS Agent is desirous and willing to procure travel related products online using www.travelbullz.com where access is through unique agent code, login name and password. By logging in to the system Agent accepts all terms and conditions for the use of the online system.

• Once the Agent or any of the employees of the Agent logs in to the system successfully, it is deemed that the terms and conditions of the use of the system are accepted and would be complied with.
• TravelBullz content may also include third party API feed through various channels, for Travel Agent to get the best available deal & inventory across multiple channel.
• As part of this API feed, TravelBullz will provide Inventory and pricing to the Agent. The API feed is provided at TravelBullz’s sole discretion on an "as is" and "as available" basis and without guaranteeing the content. TravelBullz shall use reasonable endeavors to maximize the availability of the API feed. The Agent acknowledges that such access may occasionally be interrupted by scheduled or unscheduled downtime or for technical reasons beyond TravelBullz’s control. TravelBullz reserves the right to amend the API feed Specifications from time to time.
• TravelBullz will transmit to The Agent confirmations, including a confirmation number, for all approved Reservations.
• Agent shall notify TravelBullz in writing should they show TravelBullz hotel rates on any public or third-party websites. By signing this agreement Agent agrees that it will not make hotel rates accessible to the public that are below any guaranteed Best Available Rates (BAR) made directly available from the hotels own website. If it known that rates are being displayed in contravention to the guaranteed BAR, TravelBullz reserves the right to restrict access to affected property and in repeated cases this agreement may be terminated without notice and without any liability to TravelBullz whatsoever.
• Agent shall take all reasonable steps and actions to ensure that there is no misuse of the access to the TravelBullz System granted by TravelBullz to Agent under the terms of this Agreement. Making false bookings, bookings for visa processing or for speculative purposes would be considered a material breach of this Agreement, and TravelBullz shall, notwithstanding any other remedy as set forth herein or under Applicable Law, have the right to deny Agent access to the TravelBullz System immediately, without notice and without any liability to TravelBullz whatsoever.
• All rates quoted are net and non-commissionable, inclusive of all taxes and service charges unless otherwise specified at the time of the booking.

• TravelBullz shall provide Agent with a cancellation deadline for each reservation Agent has booked and confirmed.. Failing to voucher a booking before the cancelation deadline would lead to auto cancellation of the booking
• For voucher bookings cancellation can be made before the cancellation deadline without any cancellation charges. This doesn’t apply for nonrefundable bookings. To avoid cancellation penalties, the vouchered travel component should be cancelled before the date and time specified on the cancellation deadline
• For a booking to be amended or cancelled within the cancellation deadline, cancellation or late amendment charges would be charged to Agent as per the terms agreed.

• Refund requests will only be accepted for consideration if received in writing within 30 days from the commencement date of the travel component. All requests for refund will be assessed on a case by case basis and in accordance with the terms and conditions of the reservation. The agent will not advise any refund to its client until confirmation of refund is made in writing by TravelBullz.
• Individual components of a package are not subject to refund.
• TravelBullz shall issue credit notes in lieu of any agreed refunds (where ever applicable) which shall be adjusted against future bookings.

• Agent can apply for credit with Credit Request Form (Annexure A).
• For Agent to register as a credit agent and to avail credit line, TravelBullz would require a Bank Guarantee or Security deposit equivalent to a minimum of US$ 10,000 (Ten Thousand US Dollars).
• If the agent exceeds the credit available TravelBullz reserves the right to cancel forward bookings at the point of cancellation deadline.
• Payments received or credit notes issued will be credited to the account and added to the available credit. TravelBullz may process new bookings only if the available credit is equal to or higher than the new booking value.
• In case of prepay agent, the agent will need to make full advance payment for each booking before cancellation deadline. Once TravelBullz receives the payment, only then would the booking be vouchered.
• The credit facility will only be applicable to FIT Tour Packages and services. All group bookings (16 passengers and above) will require full prepayment as per conditions signed before booking of each group.

• Subject to TravelBullz’s credit approval committee, TravelBullz will extend a 15 day credit term to the credit agent. This line will enable the agent to reserve bookings without the necessity of prepayment. However, this credit facility does not affect the Hotel's right in respect of the deposit and cancellation terms of the contract.
• TravelBullz shall raise invoices for each booking on the first day of the first service in the itinerary. TravelBullz shall submit a statement each fortnight to agent and agent shall remit the amount due shown on the statement within 7 days from the statement date.
• If the agent not process/remit the payment according to billing cycle, then TravelBullz reserves the rights to cancel the credit terms without any notice and cancel any forward bookings.
• In the case of cancellation or no show, invoices shall be raised as per the cancellation policies.

• All deposits or pre-payment shall be made either through telegraphic transfer to the account below or by way of bank draft/cheque that is acceptable for presentation at a bank in [HONG KONG]. Telegraphic transfers shall be made to the account hereinafter specified, with a copy of the remittance advice delivered to TravelBullz.

Client Name	TravelBullz (HK) Limited.
Account Name	TravelBullz (HK) Limited.
Currency	USD
Account type	Current
Account Number	801-148032-838
Swift Code	HSBCHKHHHKH
BANK CODE	004 (OPTIONAL)
Name of Bank	The Hongkong and Shanghai Banking Corporation Limited
Branch Address	1 QUEEN’S ROAD CENTRAL, HONG KONG
Bank Country	Hong Kong

• This Agreement shall be effective from the date of the digital acceptance of the contract and Terms and conditions while login on to system. The digitally accepted contract will be uploaded on the agent dashboard (as shown in the signature page of this agreement) and shall continue to be in force unless terminated by either Party by giving one (1) month notice of their intention to do so to the other Party.
• Notwithstanding any termination of this Agreement, any and all rights and obligations of the Parties hereto the provisions of this Agreement shall govern which shall have accrued before the Termination. Agent agrees to remit all outstanding amounts including any forward confirmed reservations within 15 days upon termination. Failure to do so, any claim outstanding will be charged at an interest rate of 18% per annum.

• Both Parties undertake that they shall not at any time disclose to any person any confidential information concerning the business affairs, customers, clients, or suppliers of the other Party, excluding their employees, representatives, or advisers who need to know such information for the purpose of carrying out their obligations under these terms and conditions, and as may be required by law, court order, or under any governmental or regulatory authority.
• All information about rates, availability, employees, contractual information, suppliers and anything shared with agent formally or informally, written or verbal is deemed to be confidential information.
• The travel agent explicitly agreed not to share TravelBullz system or pricing with the hotel or any other supplier for the purposes of negotiation. Failing to comply with this, TravelBullz reserve the rights to deactivate the account.

• TravelBullz must be informed prior to any change of Ownership / Management of the Agent in writing, at least 30 days prior to the effective date.

• Except as provided for in this Agreement, neither party shall acquire a right to use, and shall not use without the other Party’s prior written permission in each instance, the names, characters, artwork, designs, trade names, trademarks, or service marks of the other Party in advertising, client list, publicity, public announcement, press release or promotion, or in any manner tending to imply an endorsement of the other Party’s products or services and shall maintain all copyright, trademark, service mark or other proprietary notice on such party’s products or services and otherwise comply with such party’s reasonable quality control requirements.
• Neither Party shall publish, nor cause to be published, any advertisement, or make any representation, oral or written, which might confuse, mislead or deceive public or which are detrimental to the name, trademarks, goodwill or reputation of other Party.

• Agent agrees and acknowledges that TravelBullz acts only as a facilitating platform for accessing inventories and pricing through various channels. As such, Agent agrees and acknowledges that TravelBullz is not liable for personal injury, illness, property damage or other loss of expense of any nature whatsoever arising directly or indirectly out of any actions of hotels, transportation company or other company or person providing or rendering services reserved through TravelBullz platform.
• TravelBullz is not and would not be responsible for any misinformation, omission or mistake in the information provided on the website since the descriptions are as provided by hotels and suppliers including but not limited to star rating of the hotel, location, services available or any other information which is presented at the time of booking.
• TravelBullz shall be liable to provide a similar service to the Agents clients in case the suppliers of TravelBullz do not honor the booking for reasons not caused by the client.
• If client’s booking is rejected because of overbooking, contractual issue or any issue which is beyond reasonable control, Provider will have the obligation to provide the client with same or higher-level accommodation (including category, service, meal type, bedding type, transfer, etc) within nearby distance from the original hotel without charging any additional expense. Regardless of the cancellation policy, in case of overbooking, if the relocation is refused by the final consumer and/or if the original booking is cancelled by the final consumer, the Provider will not invoice any cancellation charge to client.
• In the event the provider doesn’t confirm the originally booked hotel and it turns out that the original hotel has availability with higher price or higher room type, the Provider is liable to either book itself or the client will book and invoice the price difference to the provider - the difference is limited up to 25% from the original booking cost. In addition, up to one category higher can be provided to the client.
• Under no circumstances a booking shall be cancelled by the Provider without prior notice to client. The client shall under no circumstances be liable for any mismatch case (the hotel/activity turns out to be different from originally booked) or rate difference supplied by the provider. In the event that the pricing or hotel information supplied by the provider is inaccurate, the Provider will bear the difference in price and should honor the same booking to the client.
• (In all cases and as part of the ongoing partnership goodwill, client shall provide full support to the provider by trying to convince their client to cancel the booking in order to reduce the loss, subject to the client approval and not guaranteed)

• If the performance of this Agreement or any obligation hereunder is prevented, restricted or interfered with by any event or condition whatsoever beyond the reasonable control of the affected Party, the Party so affected, upon giving prompt notice to the other Party, shall be excused from such performance, except for the making of payments hereunder, to the extent of such prevention, restriction or interference. Force Majeure events shall include but are not limited to: war, civil war or unrest, insurrection, riots, hostilities, violence, military actions, coup d’état, terrorism, terrorism threats, riots, governmental actions, nationalization, natural disasters, extraordinary weather conditions, fire, floods, nuclear incidents, EMP, epidemic, pandemic, power failure, grid breakdown, wildcat strikes, lockouts, etc.

• Both Parties undertake to indemnify and to hold the other Party, its directors, officers, employees, successors and assigns harmless against all losses, damages, liabilities, claims, cost or expense of whatsoever nature, including without limitation, attorney’s fees and expenses and other cost of legal defence, whether direct or indirect, that they or any of them, may sustain or incur as a result of any acts or omissions of any Party or its directors, officers, employees or agents including but not limited to: (1) breach of any of the provision / obligation under this Agreement; (2) failure in discharging its obligations under the Applicable Law; (3) Negligence or other tortuous conduct; (4) claim by third parties for injury, loss of life or property as a result of any act or omission on the part of defaulting Party.
• However, neither Party shall be entitled to recover from the other Party any indirect or consequential losses under any circumstances.

• Any dispute, controversy, difference or claim arising out of or relating to this contract, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be Hong Kong law and the seat of arbitration shall be Hong Kong. The number of arbitrators shall be two. The arbitration proceedings shall be conducted in the English language.
• Each Party shall pay its own expenses associated with such arbitration, including the expense of any arbitrator selected by such Party, if applicable, and the Parties share equally the expenses of a jointly selected arbitrator or arbitrator selected by them.

• Notices of any nature relating to this agreement will be considered served if either sent by; registered post to the address given in this agreement or by email from the email address of a director of the Parties that has legal capacity to act on behalf of its respective company for all matters pertaining to this agreement.

• Amendment and Waiver: This Agreement shall only be amended in writing, signed by both Parties. The failure of either Party at any time or times to demand strict performance by the other of any of the terms of this Agreement shall not in itself be construed as a continuing waiver or relinquishment thereof and each may at any time demand strict and complete performance by the other of such terms.
• Amendment and Waiver: This Agreement shall only be amended in writing, signed by both Parties. The failure of either Party at any time or times to demand strict performance by the other of any of the terms of this Agreement shall not in itself be construed as a continuing waiver or relinquishment thereof and each may at any time demand strict and complete performance by the other of such terms.
• Relationship: The Agreement is entered on a Principal-to-Principal basis and does not create any employer-employee relationship between the parties. Nothing contained herein shall be construed or deemed to create any partnership, joint venture between the parties or a merger of their assets or their fiscal or other liabilities or undertakings. By signing this contract TravelBullz is not in any way getting into contract with any of the clients of the Agent.
• The laws of Hong Kong shall govern this Agreement and the courts of Hong Kong shall have exclusive jurisdiction.

This Agreement is made and entered into on a company registered at Office with under the laws of (hereinafter referred to as the “Agent”, which expression shall unless repugnant to the context, mean and include its successors, affiliates and permitted assigns) of the ONE PART;

Lots of vacations India Pvt. Ltd., a company incorporated in India under CIN number U63030DL2016PTC304797, having its office at 1301-1302,13th Floor, Vikram Tower, Rajendra Place, New Delhi -11003 through its duly authorised representative (hereinafter referred to as “Lots of Vacations”, which expression shall unless repugnant to the context, mean and include its successors, affiliates and permitted assigns) of the OTHER PART.

The Parties hereinafter shall collectively be referred to as “Parties” and individually as “Party”.

WHEREAS Agent is engaged in the business of tours and travel and is a one-stop-travel-shop that offers the broadest selection of travel products, services and travel consultancy support;

AND WHEREAS Lots of Vacations is a GSA of Lots of Vacations (HK) Limited to distributing travel related products online to the travel trade worldwide.

AND WHEREAS Agent is desirous and willing to procure travel related products online using www.Lots of Vacations.com where access is through unique agent code, login name and password. By logging in to the system Agent accepts all terms and conditions for the use of the online system.

• Once the Agent or any of the employees of the Agent logs in to the system successfully, it is deemed that the terms and conditions of the use of the system are accepted and would be complied with.
• Lots of Vacations content may also include third party API feed through various channels, for Travel Agent to get the best available deal & inventory across multiple channel.
• As part of this API feed, Lots of Vacations will provide Inventory and pricing to the Agent. The API feed is provided at Lots of Vacations sole discretion on an "as is" and "as available" basis and without guaranteeing the content. Lots of Vacations shall use reasonable endeavors to maximize the availability of the API feed. The Agent acknowledges that such access may occasionally be interrupted by scheduled or unscheduled downtime or for technical reasons beyond Lots of Vacations control. Lots of Vacations reserves the right to amend the API feed Specifications from time to time.
• Lots of Vacations will transmit to The Agent confirmations, including a confirmation number, for all approved Reservations.
• Agent shall notify Lots of Vacations in writing should they show Lots of Vacations hotel rates on any public or third-party websites. By signing this agreement Agent agrees that it will not make hotel rates accessible to the public that are below any guaranteed Best Available Rates (BAR) made directly available from the hotels own website. If it known that rates are being displayed in contravention to the guaranteed BAR, Lots of Vacations reserves the right to restrict access to affected property and in repeated cases this agreement may be terminated without notice and without any liability to Lots of Vacations whatsoever.
• Agent shall take all reasonable steps and actions to ensure that there is no misuse of the access to the Lots of Vacations System granted by Lots of Vacations to Agent under the terms of this Agreement. Making false bookings, bookings for visa processing or for speculative purposes would be considered a material breach of this Agreement, and Lots of Vacations shall, notwithstanding any other remedy as set forth herein or under Applicable Law, have the right to deny Agent access to the Lots of Vacations System immediately, without notice and without any liability to Lots of Vacations whatsoever.
• All rates quoted are net and non-commissionable, inclusive of all taxes and service charges unless otherwise specified at the time of the booking.
• The normal check-in time for all the worldwide hotels available on system is 14:00 hours. In case of early check in agents needs to be contract to our customer team on Email: saleslov@lotsofvacations.com which are again subject to availability.
• The normal check-in time for all the worldwide checkout time is at 12:00 hours. Guest will be responsible of his own for any additional charges for late checkout. Please check with the hotel reception in advance for late checkout.
• The check in and check out times at various resort properties, such as the Venetian Macau, may vary. For example, the check in time is 1300 hours and the checkout time is 1000 hrs. This may vary from hotel to hotel and resort to resort
• Star ratings showing on our portal are received from our suppliers or shared open source databases. We do not verify star ratings. For more any detailed information, please check the detailed description on the hotel official web side. There could be some hotel because of Renovation certain facilities might not be can give or available. You are requested to cross check with our operation team if such facilities are primary requirement of the guests as Lots of Vacations have no direct control on such temporary or permanent suspensions with any particular hotel.
• Currently our System allows Travel agent to make an FIT (Free Individual Traveller) Reservation which allows maximum of 9 Rooms to be booked at one time. However, any query which has more than 9 rooms or 16 passengers please send your query to saleslov@lotsofvacations.com. In such situations, we reserve the right to cancel without prior notice any confirmed or vouchered reservation(s).
• The Indian government mandates the submission of the PAN number of the guest/s or the person making payment on the traveler's behalf (whose LRS being used to make the payment). Agents are needed to provide additional declarations in situations when the individual making the payment is not on the travelling list.
• In case of PAN no. is provided only by lead passenger, travel agent has received confirmation from lead passenger for utilization of limits under his LRS as applicable for resident individuals for travel of other passengers.
• The agent has ensured the accuracy of the PAN number provided at the time of making transaction. The agency will be responsible for providing the correct PAN no. in case it not authenticate with Passenger Name.

• Lots of Vacations shall provide Agent with a cancellation deadline for each reservation Agent has booked and confirmed. Failing to voucher a booking before the cancelation deadline would lead to auto cancellation of the booking.
• For voucher bookings cancellation can be made before the cancellation deadline without any cancellation charges. This doesn’t apply for nonrefundable bookings. To avoid cancellation penalties, the vouchered travel component should be cancelled before the date and time specified on the cancellation deadline
• For a booking to be amended or cancelled within the cancellation deadline, cancellation or late amendment charges would be charged to Agent as per the terms agreed.

• Refund requests will only be accepted for consideration if received in writing within 30 days from the commencement date of the travel component. All requests for refund will be assessed on a case by case basis and in accordance with the terms and conditions of the reservation. The agent will not advise any refund to its client until confirmation of refund is made in writing by Lots of Vacations.
• Individual components of a package are not subject to refund.
• Lots of Vacations shall issue credit notes in lieu of any agreed refunds (where ever applicable) which shall be adjusted against future bookings.

• Agent can apply for credit with Credit Request Form (Annexure A).
• For Agent to register as a credit agent and to avail credit line, Lots of Vacations would require a Bank Guarantee or Security deposit equivalent to a minimum of INR 7,00,000 (7 Lakhs India Rupees).
• If the agent exceeds the credit available Lots of Vacations reserves the right to cancel forward bookings at the point of cancellation deadline.
• Payments received or credit notes issued will be credited to the account and added to the available credit. Lots of Vacations may process new bookings only if the available credit is equal to or higher than the new booking value.
• In case of prepay agent, the agent will need to make full advance payment for each booking before cancellation deadline. Once Lots of Vacations receives the payment, only then would the booking be vouchered.
• The credit facility will only be applicable to FIT Tour Packages and services. All group bookings (16 passengers and above) will require full prepayment as per conditions signed before booking of each group.

• Subject to Lots of Vacations credit approval committee, Lots of Vacations will extend a 15 day credit term to the credit agent. This line will enable the agent to reserve bookings without the necessity of prepayment. However, this credit facility does not affect the Hotel's right in respect of the deposit and cancellation terms of the contract.
• Lots of Vacations shall raise invoices for each booking on the first day of the first service in the itinerary. Lots of Vacations shall submit a statement each fortnight to agent and agent shall remit the amount due shown on the statement within 7 days from the statement date.
• If the agent not process/remit the payment according to billing cycle, then Lots of Vacations reserves the rights to cancel the credit terms without any notice and cancel any forward bookings.
• In the case of cancellation or no show, invoices shall be raised as per the cancellation policies.

• All deposits or pre-payment shall be made either through telegraphic transfer to the account below or by way of bank draft/cheque that is acceptable for presentation at a bank in [HONG KONG]. Telegraphic transfers shall be made to the account hereinafter specified, with a copy of the remittance advice delivered to Lots of Vacations.

Client Name	LOTS OF VACATIONS INDIA PRIVATE LIMITED
Account Name	LOTS OF VACATIONS INDIA PRIVATE LIMITED
Currency	INR
Account Number	000705056059
IFSC Number	ICIC0000007
Branch	CP-DELHI
Name of Bank	ICICI Bank Limited
Branch Address	9A, Phelps Building, Connaught Place, New Delhi, New Delhi, Delhi, 110001
Bank Country	INDIA

• This Agreement shall be effective from the date of the digital acceptance of the contract and Terms and conditions while login on to system. The digitally accepted contract will be uploaded on the agent dashboard (as shown in the signature page of this agreement) and shall continue to be in force unless terminated by either Party by giving one (1) month notice of their intention to do so to the other Party.
• Notwithstanding any termination of this Agreement, any and all rights and obligations of the Parties hereto the provisions of this Agreement shall govern which shall have accrued before the Termination. Agent agrees to remit all outstanding amounts including any forward confirmed reservations within 15 days upon termination. Failure to do so, any claim outstanding will be charged at an interest rate of 18% per annum.

• Both Parties undertake that they shall not at any time disclose to any person any confidential information concerning the business affairs, customers, clients, or suppliers of the other Party, excluding their employees, representatives, or advisers who need to know such information for the purpose of carrying out their obligations under these terms and conditions, and as may be required by law, court order, or under any governmental or regulatory authority.
• All information about rates, availability, employees, contractual information, suppliers and anything shared with agent formally or informally, written or verbal is deemed to be confidential information.
• The travel agent explicitly agreed not to share Lots of Vacations system or pricing with the hotel or any other supplier for the purposes of negotiation. Failing to comply with this, Lots of Vacations reserve the rights to deactivate the account.

• Lots of Vacations must be informed prior to any change of Ownership / Management of the Agent in writing, at least 30 days prior to the effective date.

• Except as provided for in this Agreement, neither party shall acquire a right to use, and shall not use without the other Party’s prior written permission in each instance, the names, characters, artwork, designs, trade names, trademarks, or service marks of the other Party in advertising, client list, publicity, public announcement, press release or promotion, or in any manner tending to imply an endorsement of the other Party’s products or services and shall maintain all copyright, trademark, service mark or other proprietary notice on such party’s products or services and otherwise comply with such party’s reasonable quality control requirements.
• Neither Party shall publish, nor cause to be published, any advertisement, or make any representation, oral or written, which might confuse, mislead or deceive public or which are detrimental to the name, trademarks, goodwill or reputation of other Party.

• Agent agrees and acknowledges that Lots of Vacations acts only as a facilitating platform for accessing inventories and pricing through various channels. As such, Agent agrees and acknowledges that Lots of Vacations is not liable for personal injury, illness, property damage or other loss of expense of any nature whatsoever arising directly or indirectly out of any actions of hotels, transportation company or other company or person providing or rendering services reserved through Lots of Vacations platform.
• Lots of Vacations is not and would not be responsible for any misinformation, omission or mistake in the information provided on the website since the descriptions are as provided by hotels and suppliers including but not limited to star rating of the hotel, location, services available or any other information which is presented at the time of booking.
• Lots of Vacations shall be liable to provide a similar service to the Agents clients in case the suppliers of Lots of Vacations do not honor the booking for reasons not caused by the client.
• If client’s booking is rejected because of overbooking, contractual issue or any issue which is beyond reasonable control, Provider will have the obligation to provide the client with same or higher-level accommodation (including category, service, meal type, bedding type, transfer, etc) within nearby distance from the original hotel without charging any additional expense. Regardless of the cancellation policy, in case of overbooking, if the relocation is refused by the final consumer and/or if the original booking is cancelled by the final consumer, the Provider will not invoice any cancellation charge to client.
• In the event the provider doesn’t confirm the originally booked hotel and it turns out that the original hotel has availability with higher price or higher room type, the Provider is liable to either book itself or the client will book and invoice the price difference to the provider - the difference is limited up to 25% from the original booking cost. In addition, up to one category higher can be provided to the client.
• Under no circumstances a booking shall be cancelled by the Provider without prior notice to client. The client shall under no circumstances be liable for any mismatch case (the hotel/activity turns out to be different from originally booked) or rate difference supplied by the provider. In the event that the pricing or hotel information supplied by the provider is inaccurate, the Provider will bear the difference in price and should honor the same booking to the client.
• (In all cases and as part of the ongoing partnership goodwill, client shall provide full support to the provider by trying to convince their client to cancel the booking in order to reduce the loss, subject to the client approval and not guaranteed)

• If the performance of this Agreement or any obligation hereunder is prevented, restricted or interfered with by any event or condition whatsoever beyond the reasonable control of the affected Party, the Party so affected, upon giving prompt notice to the other Party, shall be excused from such performance, except for the making of payments hereunder, to the extent of such prevention, restriction or interference. Force Majeure events shall include but are not limited to: war, civil war or unrest, insurrection, riots, hostilities, violence, military actions, coup d’état, terrorism, terrorism threats, riots, governmental actions, nationalization, natural disasters, extraordinary weather conditions, fire, floods, nuclear incidents, EMP, epidemic, pandemic, power failure, grid breakdown, wildcat strikes, lockouts, etc.

• Both Parties undertake to indemnify and to hold the other Party, its directors, officers, employees, successors and assigns harmless against all losses, damages, liabilities, claims, cost or expense of whatsoever nature, including without limitation, attorney’s fees and expenses and other cost of legal defence, whether direct or indirect, that they or any of them, may sustain or incur as a result of any acts or omissions of any Party or its directors, officers, employees or agents including but not limited to: (1) breach of any of the provision / obligation under this Agreement; (2) failure in discharging its obligations under the Applicable Law; (3) Negligence or other tortuous conduct; (4) claim by third parties for injury, loss of life or property as a result of any act or omission on the part of defaulting Party.
• However, neither Party shall be entitled to recover from the other Party any indirect or consequential losses under any circumstances.

• Any dispute, controversy, difference or claim arising out of or relating to this contract, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be Hong Kong law and the seat of arbitration shall be Hong Kong. The number of arbitrators shall be two. The arbitration proceedings shall be conducted in the English language.
• Each Party shall pay its own expenses associated with such arbitration, including the expense of any arbitrator selected by such Party, if applicable, and the Parties share equally the expenses of a jointly selected arbitrator or arbitrator selected by them.

• Notices of any nature relating to this agreement will be considered served if either sent by; registered post to the address given in this agreement or by email from the email address of a director of the Parties that has legal capacity to act on behalf of its respective company for all matters pertaining to this agreement.

• Amendment and Waiver: This Agreement shall only be amended in writing, signed by both Parties. The failure of either Party at any time or times to demand strict performance by the other of any of the terms of this Agreement shall not in itself be construed as a continuing waiver or relinquishment thereof and each may at any time demand strict and complete performance by the other of such terms.
• Relationship: The Agreement is entered on a Principal-to-Principal basis and does not create any employer-employee relationship between the parties. Nothing contained herein shall be construed or deemed to create any partnership, joint venture between the parties or a merger of their assets or their fiscal or other liabilities or undertakings. By signing this contract Lots of Vacations is not in any way getting into contract with any of the clients of the Agent.

• Agent hereby declares that as per RBI guideline details provided to Lots of Vacations are correct and valid. Also hereby agree and undertake to give such supporting information/documents or correct details which will reasonably satisfy Lots of Vacations to comply with regulatory authority's requirement.
• Agent hereby declares that as per RBI guideline all documents including confirmation from the travellers that the amount paid by them for travel outside of India is in within the annual limits under LRS.

• Collect applicable TCS from their customers
• Pay the collected TCS to the tax authorities within prescribed timelines
• Report the collected TCS in the TCS return
• Furnish TCS certificates from their customers

• We confirm that Lots of Vacations is not required to collect any further TCS for the remittance made by them on behalf of us. We hereby indemnify and undertake to keep the Lots of Vacations indemnified at all times to the extent of any claims that are brought against Lots of Vacations in relation to the remittance of this transaction. The obligation to indemnify Lots of Vacations shall survive indefinitely.
• The user declares that any foreign exchange transactions entrusted to the designated banking partner do not and will not involve, and were not and will not be designed, for the purpose of any contravention of or evasion of the provisions of FEMA, or of any delegated legislation, directions, orders, circulars, guidelines/other communication pursuant thereto. The user, its customer or both, agrees and undertakes to provide such information /documents as will satisfy the regulators and/or designated banking partner regarding such transactions. The user and its customer understand that such refusal to comply with any such requirement, or the making of unsatisfactory compliance therewith may cause Lots of Vacations (HK) Limited and/or its designated banking partner to report the matter to the Reserve Bank of India or any other regulator, If Lots of Vacations (HK) Limited and/or its designated banking partner has reason to believe that there may be contravention of applicable laws and regulations.
• The agent explicitly agrees to submit within 48 hrs. further KYC documents as needed by Lots of Vacations, the remitting bank, or any government or regulatory authorities in order to identify the actual remitter of the payment.
• Agent expressly undertakes to follow Hong Kong & RBI/Government of India's AML (Anti-Money Laundering) / CTF (counter terrorism financing) guidelines, laws and regulations.
• In case any dispute arise between the parties of this agreement jjurisdiction, New Delhi,